Shipping, Returns & Refunds

Shipping

Ships from Brisbane within 1–2 business days of payment
Shipping cost calculated at checkout based on delivery address
Delivered Australia-wide — Queensland, interstate, and regional
Tracking number provided once dispatched

Returns

Returns accepted within 30 days of purchase
Kit must be unused, unopened, and in original packaging
Contact us before returning — we'll confirm the process
Return shipping costs for change-of-mind returns are at the buyer's expense

Faulty or Incorrect Products

If your order arrives damaged or doesn't match its description, contact us immediately
We will replace or refund faulty products at no cost to you
Return shipping for faulty items is covered by Shine Panel Care

Product Warranty

10-year product warranty on mesh and clips against manufacturing defects
Does not cover installation errors, incorrect fitting, or labour
Non-transferable — applies to original purchaser only
Full terms on our warranty page

Your Australian Consumer Law rights Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights exist separately from and in addition to any voluntary warranty we offer.

Get in Touch

Questions About Your Order?

Call Us

0451 090 150 — Mon to Sat, 7am–5pm. Best for urgent queries about a live order.

Email Us

team@shinepanelcare.com — for returns, warranty claims, or order questions. We respond within 1 business day.